Deliveries, Returns, Refunds & Common Sense
Delivery Costs for Standard Online Shop Orders
Our standard UK shipping charge is £3.98 and orders are despatched by Royal Mail 2nd Class. UK orders over £20 (not including any discounts or shipping costs) are delivered for free.
You can upgrade to Royal Mail 1st Class or Courier Next Working Day on the Checkout page for a small additional charge. Courier Next Working Day delivery is available for completed UK orders placed Monday to Thursday (excluding Bank Holidays) before midday GMT. Orders placed on a Friday will be delivered the following Monday. Courier Next Working Day will require a signature on receipt.
Occasionally, if a package for free or standard delivery is too heavy or valuable to be sent via Royal Mail, it will be sent by courier at no extra cost to you.
For all other overseas destinations, delivery is by Royal Mail Airmail or International Courier and is charged at cost. The price is based upon the weight of the products ordered. You can estimate shipping charges on your Cart page and they will be confirmed when you Checkout.
Our delivery costs are comprised of picking and packing charges, storage, the actual packaging, plus the cost of delivery itself. We strive to keep delivery costs as low as possible whilst ensuring the quick and safe delivery of customer’s purchases.
Delivery Costs for Subscriptions
There are no additional delivery costs for UK subscriptions, they are included in the price of each subscription and they are despatched using Royal Mail 2nd Class.
UK Delivery Times for Standard Online Shop Orders
Once payment has been processed we aim to ship all orders within two (2) working days of receipt – though we strive to be quicker. Working days for us are Monday to Friday (not including UK Bank / Public Holidays). Delivery times for orders placed at shave.com are estimated as follows (though we strive to be quicker):
UK standard (Royal Mail 2nd Class): Please allow around 3–6 working days.
UK Royal Mail 1st Class: Please allow around 2–3 working days.
UK Courier Next Working Day*: 1 working day.
*Courier Next Working Day delivery is available for completed UK orders placed Monday to Thursday (excluding Bank Holidays) before midday GMT. Orders placed on a Friday will be delivered the following Monday. Courier Next Working Day will require a signature on receipt so please ensure there is someone in at your Shipping Address to receive your order.
If the courier cannot deliver your order, the driver should leave a card to notify you of the delivery attempt (though this may not happen if the delivery address is a block of flats, if the address is protected by an intercom entry system or if there is no obvious letter box). A second attempt will be made on the next working day and if they still cannot deliver then another card will be left. The card will contain details of the courier’s website and telephone number so you can re-arrange delivery. After the second attempt the goods are transferred to the courier’s depot to await instructions from the recipient If after 5 working days from the first original due delivery date, the order has still not been delivered or collected then the goods will be returned to King of Shaves and you will need to contact us to re-arrange delivery and this may be subject to an additional charge.
Overseas Delivery Times for Standard Online Shop Orders
EU and Europe: Please allow up to 5–10 working days.
Rest of the World including USA and Canada: Please allow up to 5–15 working days.
Please note overseas orders may be liable to import tax or customs charges for which customers are solely liable for.
Delivery Times for Subscriptions
Once payment has been processed we aim to ship all subscriptions within five (5) working days of receipt. Delivery times are estimated as follows:
UK: Please allow around 6–10 working days.
UK subscriptions are sent by Royal Mail 2nd Class.
Please note: currently subscriptions ordered from shave.com are UK only.
Get in touch with us immediately if your order does not arrive when it should (see above). We’ll find out what happened to your order and get it to your doorstep as soon as possible. Sorry, but we cannot replace missing orders that are received by someone else on your behalf. We also cannot replace orders where the delivery address has been entered incorrectly by the person placing the order.
Please contact us immediately if your order is missing any products. We’ll find out what happened to your order within three (3) working days and we’ll get them to you as soon as possible or give you the option of a full refund of the missing items.
We will notify you via email of your refund (see Returns) and we aim to do this within fourteen (14) working days. Please note that we can refund shipping costs only if the return is a result of our error or a faulty product.
We aim to please so if you are dissatisfied with any product or service of ours we want to know about it so please email us or contact us at the addresses and numbers below. If any items your purchase from shave.com are faulty or develop a fault within one (1) year of purchase, please send us details of the problem and we will get back to you within three (3) working days – though we aim to be quicker (our Customer Care is open 9am to 4pm GMT, Monday to Friday excluding UK public holidays). We will refund the cost of any faulty product or we will replace it free of charge. This does not affect your UK Statutory Rights as a consumer.
Within fourteen (14) days of receipt of your order, you may return any unused / unopened items for a full refund. Goods must be completely unused and in a saleable condition. Please note that we can only process returns and refunds for items purchased from shave.com.
The UK’s Consumer Contracts Regulations require that you provide written notice of cancellation (i.e. you wish to return the goods) within fourteen (14) working days. Goods do not have to be returned within this period for you to secure a refund. A refund must be made within fourteen (14) days of the receipt of your written cancellation, but we may delay refund if we have not received the cancelled items or sufficient evidence they have been returned. If items have been sent by a non-standard delivery method requested by the customer, the additional cost for this non-standard delivery will not be refunded.
To return an item, please wrap your goods securely and please include our original packing slip with your return. If you do not have your packing slip, please indicate the order number on a separate piece of paper. Or print off and enclose your email receipt. We would appreciate it if you could indicate the reason for returning an item, but this is entirely optional.
For your protection, we recommend that you use an insured recorded delivery for shipment. Please note that we can only refund your shipping costs if the return is a result of our error or if you are returning a faulty product.
Please send your returned product(s) to:
Shave.com Returns, The King of Shaves Company Ltd
Suite A, 10 Penn Road, Beaconsfield, Buckinghamshire, HP9 2LH, United Kingdom
Ideally we request that you notify us before returning an item.
We have thoroughly researched and strongly believe in all the products and advice offered here at shave.com. All our products have been tested on humans as well as the staff at King of Shaves. However, we are not doctors and are not familiar with any specific medical conditions that you may have. So please check with your doctor before radically changing any part of your daily health or grooming regime.
Please use common sense when trying any new products or grooming regimes as they provide different results for different people. If you experience any reaction to a product (whether it is ours or anyone else’s) you put on your skin then you should discontinue use immediately.
If you have extra sensitive skin we would suggest you try and avoid products that contain menthol or fragrance (parfum). We would also suggest trialing new products on an inconspicuous part of your skin if you are concerned that you may have a reaction. It is also very important to read all the instructions for products as directions may vary – for instance it is important to thoroughly rinse off our shaving gels after use, however our shave oils can be left on the skin.
If you have any product comments, queries or whatever (!) please contact the King of Shaves Customer Care Team.
If you have questions about this site, our address for postal correspondence is:
The King of Shaves Company Ltd
10 Penn Road
Telephone: +44 (0) 1494 671411 (9am to 4pm GMT, Monday to Friday)
This version last updated 5 April 2016. v1.1.7. E&OE.